Legal file
Refund Policy
Every plan starts with a 14-day free trial with no card needed, so you can judge the service before paying anything. This policy covers what happens after you start paying.
Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the paid month. Partial months are not refunded.
Yearly plans
If you cancel a yearly plan within 14 days of the first yearly payment, you receive a full refund. After 14 days, the plan stays active until the end of the paid year and is not refunded.
Upgrades and downgrades
When you upgrade, the unused part of your current plan is credited against the new plan. Downgrades take effect at the next billing date, so no refund is due.
Service problems
If a major outage stops you from using the service for more than 72 hours in a billing month, you can ask for a credit for that month.
Duplicate or mistaken charges
Duplicate charges and charges made after a confirmed cancellation are refunded in full.
How to ask for a refund
Send a request through the contact page from the email address on the account, with the date of the charge. Approved refunds are returned to the original payment method within 5 to 10 working days.
Questions about this document? Get in touch through the contact page.